Delete your Flip City account
This page is from Flip City, the developer of the Flip City app for iPhone and Android.
In the app
- Sign in and open Account settings.
- Choose Delete account.
- Confirm with your sign-in check and type your username.
Without the app
Email support@flipcity.app from the email address on your account, with your username. We'll reply to check it's you before anything is deleted.
When it happens
Your account is deleted 30 days after you ask, and every device is signed out straight away. If you sign in before then, the deletion is cancelled.
We can't delete an account while something is still open: an order to pay or deliver, as a buyer or a seller, a live bid, a giveaway entry or prize, a live show, or money not yet paid out. Finish those first.
What's deleted
- Your email address, password, sign-in check and recovery codes
- Your shipping address, including its copies on delivered orders
- Saved cards, follows, reminders and signed-in devices
What's kept
Orders, bids, payments, chat messages and our records of what happened stay, because other people's orders and our legal duties depend on them. Your username is replaced with "Deleted account" wherever it appeared. Sellers' legal name, tax number and sales records are kept for tax purposes.